It is our mission to ensure that your https://hayeweranch.com experience is simple and enjoyable.
30 Day Return / Refund Policy
If you are not completely satisfied with an item, you may return it within 30 days from date received. Please note: items(s) must be in original condition and box, including all parts, accessories, and packaging. Do not write or attach shipping labels to the product or original manufacturer's box.
You must call us at 1-254-640-2967 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Returns that are shipped without a Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective, or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective, or incorrect, you must contact us by phone or e-mail within 10 days upon receipt of the package so that we can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.
At Hay Ewe Ranch LLC, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call us at 1-254-640-2967. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.
*Please note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following: Special Ordered Items (non-stock or large quantities of in-stock items, custom made items), Discontinued Items, and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc).