Processing of orders may take up to 48 hours to process. Once we ship your items according to the method you chose at check out, we will send you an e-mail with confirmation and tracking information for your order.
Items Shipped Separately
Please note that item(s) may ship separately if the order includes a special or customized order in it. In the event that you have ordered a special or customized item(s), we will keep you updated on the order and provide all necessary tracking information at the time that the item(s) ship.
Options for Order Shipping
USPS Retail Ground: Delivery in 2-8 business days for non-urgent and over-sized packages (Zone restrictions may apply)
USPS First-Class Mail Parcel: Delivery in 1-3 business days for envelopes and small packages weighing up to 13 oz
USPS Priority Mail: Delivery in 1, 2, or 3 business days
USPS Priority Mail Express: Overnight delivery to most U.S. locations
What is the Free Shipping Policy?
"Free Shipping" applies to orders of $100 or more unless otherwise noted. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. States. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of https://hayeweranch.com .
How is the shipping weight charge calculated for my order?
Shipping costs are calculated based on the total weight of item(s) in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.
What is an Oversize Charge?
Products that are considered to be over-sized due to the weight or dimensions of the shipping box will be shipped by Ground per requirements of the shipping service provider. An additional charge per over-sized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier item(s).
What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs via motor freight. A member of our team will contact you with a quote for accurate freight costs.
What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping Restrictions Apply - Truck Only". Your order will be processed but placed on "Hold" and a team member will call you with an estimate of freight cost. Please allow additional time to process your order and schedule delivery. Shipping service provider delivery dates may vary by region.
Must I Sign for my Delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and https://hayeweranch.com must be notified immediately. You must save all shipping and merchandise packaging.
Who Do I Call if My Merchandise Arrives Broken or Damaged from the Carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Hay Ewe Ranch LLC at 1-254-640-2967. You must save all shipping and merchandise packaging.
Why Do Deliveries Sometimes Take Longer Than What Shipping Option States?
Orders placed after 2 p.m. Central Time will not be shipped until the following business day. Full business days are what are used to calculate delivery time based on shipping option chosen. Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time.